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Account Deletion Request

At G2M, we respect your privacy and your right to request the deletion of your account and personal information. This page explains how you can submit an account deletion request, what account deletion means, how long the process takes, and what information may be retained to comply with legal and regulatory obligations.

How to Request Account Deletion

To request the deletion of your account, please follow these steps:

  1. 1
    Call our hotline at 09190564444 or visit the support page: https://supertindera.growsari.com/report-issue/

  2. 2
    Enter the mobile number associated with your account.

  3. 3
    Complete the One-Time Password (OTP) verification process.

  4. 4
    Under Concern Type, select “Account Issues.”

  5. 5
    In the Description field, provide the following details:

    • Request to delete my account
    • Username: [Your Username]

  6. 6
    Submit the support ticket.

Once your request has been received and your identity has been verified, G2M will begin processing your account deletion request.

What Does Account Deletion Mean?

When your account is deleted, your personally identifiable information (PII) associated with your account will be permanently deleted or obfuscated within our systems so that it can no longer be used to identify you.

Examples of information that may be deleted or obfuscated include:


  • Full name

  • Mobile number

  • Address

  • Username or account identifiers

  • Profile information and other personal identifiers associated with your account

After the deletion process has been completed, you will no longer be able to access your account, and the deleted account information cannot be recovered.

Processing Timeline

G2M will process verified account deletion requests within thirty (30) days from the date the request is received.

In certain situations, additional time may be necessary if further verification is required or if applicable laws require the retention of certain records.

Information That May Be Retained

Although G2M will delete or obfuscate your personal information as part of the account deletion process, some information may be retained where necessary for legitimate business purposes or to comply with legal and regulatory requirements.

This may include:


  • Order and transaction records required for invoicing, accounting, and tax reporting purposes;

  • Records necessary to comply with applicable laws, regulations, court orders, or lawful requests from government authorities;

  • Information required to establish, exercise, or defend legal claims.

Any retained information will only be used for these limited purposes and will be safeguarded in accordance with applicable data protection and privacy laws.

Need Help?

If you have questions about the account deletion process or encounter difficulties submitting your request, please contact us through our support portal:

G2M is committed to handling account deletion requests responsibly while ensuring compliance with applicable legal and regulatory obligations.